We're here to help! If you have any questions or need assistance with your order, feel free to reach out to us at crystal@myyarnoasis.com. Your satisfaction is our priority, and we aim to respond within 24-48 hours.
Shipping & Returns
Effective Date: October 8, 2024
At My Yarn Oasis, we strive to ensure a seamless shopping experience from the moment you place your order to when your handcrafted items arrive at your door. Below are our shipping and returns policies.
Processing Time
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All items are handcrafted, and order processing takes 3-5 business days.
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Custom or made-to-order items may require additional processing time. Estimated shipping times for custom orders will be communicated during checkout or through email confirmation.
Shipping Rates
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We offer flat-rate shipping for all domestic U.S. orders.
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Free shipping is available for orders over $75.
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Shipping rates for international orders vary depending on the destination and weight of the package. You will be provided with a shipping estimate at checkout.
Delivery Time
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Domestic (U.S.): Standard shipping typically takes 3-7 business days.
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International: Delivery times vary depending on the destination but generally take 10-21 business days. Customs processing may cause additional delays.
Order Tracking
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Once your order has been shipped, you will receive a confirmation email with a tracking number so you can follow your package’s journey.
Lost or Delayed Packages
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If your package is delayed or lost during shipping, please contact us at support@myyarnoasis.com, and we will work with the carrier to resolve the issue.
Returns & Exchanges
We want you to love your purchase from My Yarn Oasis! If you're not completely satisfied, please review our return and exchange policy below.
Returns
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Eligibility: We accept returns for unused and undamaged items in their original packaging within 14 days of delivery.
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Non-Returnable Items: Custom orders, digital downloads, and sale items are final and not eligible for return.
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Return Process: To initiate a return, please email us at support@myyarnoasis.com with your order number and reason for return. Once approved, we will provide instructions for returning your item(s).
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Return Shipping: Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.
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Refunds: Once we receive and inspect the returned item, we will issue a refund to your original payment method. Please allow 5-7 business days for the refund to be processed.
Exchanges
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We accept exchanges for eligible items within 14 days of delivery. If you'd like to exchange an item, please contact us at support@myyarnoasis.com. Customers are responsible for shipping costs associated with returning the original item and receiving the exchanged item.
Damaged or Defective Items
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If your item arrives damaged or defective, please contact us at support@myyarnoasis.com within 7 days of delivery, and we will gladly send a replacement or issue a full refund at no extra cost.
Privacy Policies
At My Yarn Oasis, we respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and protect any information that you provide to us when using our website and services.
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Information We Collect
We collect information to provide a better experience when you visit our website, make purchases, or interact with us. The types of information we may collect include:
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Personal Information: Name, email address, mailing address, phone number, payment details, and any other information you provide when placing an order or subscribing to our newsletter.
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Non-Personal Information: Data related to your browsing behavior on our website, such as IP address, browser type, and cookies.
How We Use Your Information
We use the information collected to:
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Process and fulfill orders
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Provide customer service and respond to inquiries
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Send updates on new products, promotions, and events (if you’ve opted in)
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Improve our website, products, and services
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Prevent fraudulent transactions and ensure website security
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Cookies
Our website uses cookies to improve your browsing experience. Cookies allow us to remember your preferences and track your activity on our site. You can control your cookie preferences through your browser settings.
Data Sharing
We respect your privacy and do not sell, trade, or share your personal information with third parties except:
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Service Providers: We may share your information with trusted service providers to fulfill orders, process payments, and deliver products.
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Legal Obligations: We may disclose your information if required to do so by law or in response to valid legal requests.
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Data Security
We take reasonable measures to protect your personal information from unauthorized access, loss, or misuse. However, please note that no method of data transmission over the internet is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.
Your Choices
You may choose to restrict or control the collection of your personal information in the following ways:
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Opt-Out of Marketing Emails: If you no longer wish to receive promotional emails, you can unsubscribe at any time using the link in the email.
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Correct or Update Your Information: You can request corrections to your personal information by contacting us at support@myyarnoasis.com.
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Children's Privacy
Our website is not intended for use by individuals under the age of 13, and we do not knowingly collect personal information from children.
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Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the "Effective Date" will be updated accordingly. We encourage you to review this page regularly to stay informed about how we protect your information.
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Contact Us
If you have any questions or concerns regarding this Privacy Policy, please contact us at:
Email: crystal@myyarnoasis.com